SYNC® 3 And SYNC | Smart Entertainment & Vehicle Information Systems Now With Alexa | Ford.com Ford Fusion Android Auto

SYNC® 3 and SYNC | Smart Entertainment & Vehicle Information Systems Now With Alexa | Ford.com

Who leaves ratings and reviews?

Ratings and reviews are provided through customers who have either purchased a vehicle or visited a dealership for service.

SYNC® 3 and SYNC | Smart Entertainment & Vehicle Information Systems Now With Alexa | Ford.com

How are ratings and reviews collected?

Customers are invited to participate in a survey administered through MaritzCX, an independent, third-party supplier.

Can dealerships edit or withdraw reviews?

No. Ford employees and/or dealership employees cannot modify or withdraw reviews.

Are reviews modified or monitored before individual published?

SYNC® 3 and SYNC | Smart Entertainment & Vehicle Information Systems Now With Alexa | Ford.com

MaritzCX moderates public reviews to ensure they contain content that encounter Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying facts (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

SYNC® 3 and SYNC | Smart Entertainment & Vehicle Information Systems Now With Alexa | Ford.com

‣Dangerous behavior (e.g. bullying to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s and random letters)

Reviews on the product and not the customer’s Sales or Service experience

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