2020 Ford® Fusion Hybrid SE Sedan | Model Highlights | Ford.com The Ford Fusion Hybrid

2020 Ford® Fusion Hybrid SE Sedan | Model Highlights | Ford.com

Who leaves ratings also reviews?

Ratings also reviews are provided by customers who have either purchased a conveyance or visited a dealership for service.

2020 Ford® Fusion Hybrid SE Sedan | Model Highlights | Ford.com

How are ratings also reviews collected?

Customers are invited to participate in a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford personnel and/or dealership personnel cannot reform or remove reviews.

Are reviews modified or monitored ahead of being published?

2020 Ford® Fusion Hybrid SE Sedan | Model Highlights | Ford.com

MaritzCX moderates public reviews to ensure they contain subject matter that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., an extra trademark or dealership)

2020 Ford® Fusion Hybrid SE Sedan | Model Highlights | Ford.com

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of passable words (e.g., symbols, emoji’s also random letters)

Reviews supported by the product also not the customer’s Sales or Service experience

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