2020 Ford® Fusion SE | Model Highlights | Ford.com Ford Fusion 2019

2020 Ford® Fusion SE | Model Highlights | Ford.com

Who leaves ratings including reviews?

Ratings including reviews are provided by customers who have either purchased a vehicle or visited a dealership for service.

2020 Ford® Fusion SE | Model Highlights | Ford.com

How are ratings including reviews collected?

Customers are invited to be involved in a study administered by MaritzCX, an independent, third-party supplier.

Can dealerships revise or remove reviews?

No. Ford employees and/or dealership employees cannot reform or remove reviews.

Are reviews modified or monitored before being published?

2020 Ford® Fusion SE | Model Highlights | Ford.com

MaritzCX moderates people reviews to ensure they contain subject matter that meet Review guidelines, such as:

‣No Profanity or unacceptable defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

2020 Ford® Fusion SE | Model Highlights | Ford.com

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s including chance letters)

Reviews on top of the product including not the customer’s Sales or Service experience

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