2020 Ford® Fusion Sedan | Fuel-Efficient Midsize Sedan & Hybrid | Ford.com Ford Fusion All Wheel Drive

2020 Ford® Fusion Sedan | Fuel-Efficient Midsize Sedan & Hybrid | Ford.com

Who leaves ratings also reviews?

Ratings also reviews are provided by customers who have either purchased a vehicle or visited a dealership intended service.

2020 Ford® Fusion Sedan | Fuel-Efficient Midsize Sedan & Hybrid | Ford.com

How are ratings also reviews collected?

Customers are invited to be involved inside a survey administered by MaritzCX, an independent, third-party supplier.

Can dealerships edit or remove reviews?

No. Ford employees and/or dealership employees cannot modify or remove reviews.

Are reviews modified or monitored before being published?

2020 Ford® Fusion Sedan | Fuel-Efficient Midsize Sedan & Hybrid | Ford.com

MaritzCX moderates public reviews to ensure they contain subject matter that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., client phone number or email)

‣No Competitor references (e.g., another brand or dealership)

2020 Ford® Fusion Sedan | Fuel-Efficient Midsize Sedan & Hybrid | Ford.com

‣Dangerous behavior (e.g. threatening to harm employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s also spot letters)

Reviews on the product also not the customer’s Sales or Service experience

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