2020 Ford® Fusion Sedan | Models & Specs | Ford.com Ford Fusion Energi

2020 Ford® Fusion Sedan | Models & Specs | Ford.com

Who leaves ratings also reviews?

Ratings also reviews are provided via customers who have either purchased a vehicle or visited a dealership for service.

2020 Ford® Fusion Sedan | Models & Specs | Ford.com

How are ratings also reviews collected?

Customers are invited to participate in a survey administered via MaritzCX, an independent, third-party supplier.

Can dealerships revise or take out reviews?

No. Ford personnel and/or dealership personnel cannot modify or take out reviews.

Are reviews modified or monitored before being published?

2020 Ford® Fusion Sedan | Models & Specs | Ford.com

MaritzCX moderates public reviews to ensure they contain content that meet Review guidelines, such as:

‣No Profanity or inappropriate defamatory remarks

‣Fraud

‣No Personal Identifying information (e.g., customer phone number or email)

‣No Competitor references (e.g., another brand or dealership)

2020 Ford® Fusion Sedan | Models & Specs | Ford.com

‣Dangerous behavior (e.g. threatening to injure employees or others)

‣Lack of adequate text (e.g., symbols, emoji’s also random letters)

Reviews on the produce also not the customer’s Sales or Service experience

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